Terms and Policies

1. Booking & Attendance

 

1.1 Personal training (PT) sessions are limited; clients must book in advance.

1.2 Access to the facility or training space is not permitted without a scheduled session.

1.3 All patrons must complete a liability waiver prior to commencing training.

 

2. Client Cancellations, Rescheduling & No-Shows

 

2.1 Morning Session Notice Requirement

 

2.1.1 Morning sessions are defined as any session scheduled between 12:00 am and 12:00 pm.

2.1.2 Clients must provide cancellation notice before 6:00 pm on the previous day for any morning session.

2.1.3 Cancellations made after 6:00 pm for a morning session may be treated as a late cancellation.

 

2.2 Standard Cancellation Notice

 

2.2.1 Sessions scheduled outside the 12:00 am–12:00 pm window require a minimum of 12 hours’ cancellation notice.

2.2.2 Cancellations within the required notice period (late cancellations) may result in the session being forfeited at the discretion of the trainer or ACERO management.

 

2.3 Rescheduling Flexibility

 

2.3.1 Where a session can be reasonably rescheduled at a mutually agreed time, or where an alternative ACERO trainer is available and accepted by the client:

    •    The session will not be deducted as a late cancellation.

    •    The trainer will not be required to offer a complimentary session.

 

2.3.2 Both client and trainer must make reasonable efforts to find a suitable replacement time or trainer.

 

2.4 Valid Medical Absence

 

2.4.1 A valid doctor’s certificate will be accepted for missed sessions.

2.4.2 When a certificate is provided, the session credit will be returned to the client’s account.

 

3. Trainer Cancellations & Substitutions

 

3.1 Trainer Notice Requirement

 

3.1.1 Trainers are required to provide a minimum of 12 hours’ notice if they are unavailable for a scheduled session.

 

3.2 Late Trainer Cancellations

 

3.2.1 If a trainer cancels within the 12-hour period, a complimentary session may be offered at the trainer’s discretion.

3.2.2 A complimentary session is not an obligation of ACERO.

3.2.3 Any complimentary session provided is a goodwill gesture from the trainer and offered from the trainer’s own time.

 

3.3 Substitute Trainer Policy

 

3.3.1 If the scheduled trainer is unavailable, ACERO may provide an alternative trainer of equivalent qualification and standard.

3.3.2 If the client declines the substitute trainer:

    •    The session will not qualify for a complimentary session.

    •    The session may be forfeited or rescheduled subject to availability.

3.3.3 Declining a competent alternative trainer does not constitute grounds for compensation, as ACERO has met its service requirement.

 

3.4 ACERO’s Role

 

3.4.1 ACERO trainers operate as independent professionals under the ACERO platform.

3.4.2 While ACERO is not directly liable for trainer cancellations, we will make every reasonable effort to minimise disruption and support rescheduling.

 

4. Travel Personal Training

 

4.1 ACERO does not provide machinery or large equipment for at-home or travel PT sessions.

4.2 Travel PT is intended for clients with a home gym or adequate training space.

4.3 Trainers may recommend additional equipment if required for client progress.

4.4 Clients must provide advance notice if smaller utilities (e.g., resistance bands, boxing gloves, dumbbells) are needed so trainers may bring them.

4.5 Travel costs are included in the session price.

 

5. Packages, Payments & Refunds

 

5.1 ACERO does not provide refunds for change of mind or unused sessions.

5.2 Refunds or credits will only be issued in accordance with Australian Consumer Law where services cannot be provided as agreed.

 

6. Facilities & Conduct

 

6.1 Bath and face towels remain ACERO property and must remain on-site.

6.2 Clients must follow all gym rules and respect equipment, facilities, staff, and other patrons.

 

7. Food, Drink & Allergies

 

7.1 Consumption of food, drinks, or supplements is at the client’s discretion.

7.2 ACERO and its staff are not liable for allergic reactions or related issues.

 

8. Safety & Health Disclosure

 

8.1 Clients must inform their trainer of any medical conditions, injuries, or limitations prior to training.

8.2 ACERO is not responsible for injuries resulting from undisclosed health issues.

 

9. Amendments to Terms

 

9.1 ACERO reserves the right to update these Terms & Conditions at any time.

9.2 Clients will be notified of any material changes.

 

 

Absolutely! Here’s the reformatted version with the Class Membership Terms first and Sauna Terms last, keeping numbering, Australian English, and professional formatting intact. This is continuous and website-ready.

 

ACERO Class Membership & Sauna – Terms & Conditions

 

Part 1: ACERO Class Membership Terms & Conditions

 

1. Membership Plans

 

1.1 6-Week Plan: $79/week for 6 weeks ($474 total). Auto-renews unless cancelled.

1.2 6-Month Plan: $69/week for 6 months ($1,656 total). Auto-renews unless cancelled.

1.3 Auto Debit: Memberships auto-renew unless cancelled 7 days prior to the end of the billing period.

1.4 Class Access: Unlimited class access, subject to availability (max 6 patrons per class, first-come, first-served). Booking is required.

 

2. Cancellations & No-Shows

 

2.1 Members may cancel membership after the 6-week or 6-month term.

2.2 Early cancellation during the lock-in period is not allowed, and fees may apply.

2.3 Cancelling less than 12 hours before a class or failing to attend will incur a $39 fee, in addition to membership fees.

2.4 A failure to attend a booked class without 12+ hours notice counts as a strike. Two (2) strikes will result in suspension for one (1) week without refund.

2.5 These policies ensure fair access for all members.

 

3. Conduct

 

3.1 Members must respect staff, trainers, and other members.

3.2 Disruptive behaviour may result in suspension or termination without refund.

 

4. Facility Rules

 

4.1 Members must follow all equipment and cleanliness guidelines.

4.2 ACERO is not responsible for lost or stolen items.

 

5. Health & Safety

 

5.1 Members must ensure they are fit to participate in classes.

5.2 ACERO may refuse participation for safety reasons.

 

6. ACERO Cancellations

 

6.1 ACERO may reschedule or cancel classes; members will be notified as early as possible.

 

7. Payments & Refunds

 

7.1 Payments are due on billing dates.

7.2 Failed payments may result in suspension of membership.

7.3 Fees are non-refundable, except where required under the Australian Consumer Law, such as where services cannot be provided as agreed.

 

8. Liability

 

8.1 Participation is at the member’s own risk.

8.2 ACERO is not liable for injuries or damages arising from class participation.

 

9. Privacy

 

9.1 Personal information is collected and stored securely in accordance with the Privacy Act 1988 (Cth).

9.2 Information is used solely for membership management, billing, safety, and communication.

 

10. Service Changes

 

10.1 ACERO may modify pricing or class offerings.

10.2 Major updates will be communicated to members.

 

11. Kickstart 7-Day Trial

 

11.1 One trial per person; multiple sign-ups are not permitted.

11.2 Late cancellations or no-shows (within 12 hours) follow ACERO’s standard policies.

 

Part 2: ACERO Sauna Terms & Conditions

 

1. Booking & Cancellations

 

1.1 All sauna sessions must be booked in advance via the ACERO booking system or reception.

1.2 Cancellations or reschedules must be made at least 12 hours prior to the appointment.

1.3 Late cancellations or no-shows will incur a $39 fee charged to the payment method on file.

1.4 Repeated late cancellations may result in suspension of future bookings.

 

2. Arrival & Session Duration

 

2.1 Clients should arrive 5–10 minutes early to allow time for check-in and preparation.

2.2 Sessions will start and finish at the scheduled time, regardless of late arrival.

2.3 Late arrivals may result in a shortened session without refund or time extension.

 

3. Health & Safety

 

3.1 Clients must be at least 18 years of age to use the sauna.

3.2 Clients must not use the sauna if they:

    •    Are under the influence of alcohol or drugs.

    •    Are pregnant, have cardiovascular issues, high/low blood pressure, or other health conditions that may be aggravated by heat exposure, unless cleared by a medical professional.

3.3 Clients must stay hydrated before and after their session.

3.4 Exit the sauna immediately if feeling dizzy, light-headed, or unwell.

3.5 ACERO reserves the right to refuse sauna use if it deems it unsafe for any individual.

 

4. Hygiene & Conduct

 

4.1 Clients must shower before entering the sauna.

4.2 Always sit on a towel and wear appropriate swimwear or attire.

4.3 No food, drinks (other than water), oils, or other products are permitted inside the sauna.

4.4 Clients must respect others and maintain a quiet, clean, and calm environment.

4.5 Any damage or misuse of equipment may result in charges for repairs or cleaning.

 

5. Personal Belongings

 

5.1 ACERO is not responsible for loss, theft, or damage of personal items.

5.2 Clients must store belongings securely in provided lockers or storage areas.

 

6. Liability Waiver

 

6.1 By using the sauna, clients acknowledge and accept all risks associated with heat exposure.

6.2 Clients release ACERO, its staff, and affiliates from any claims, liabilities, or damages arising from sauna use.

 

7. Changes & Updates

 

7.1 ACERO reserves the right to modify these terms and conditions at any time.

7.2 Updated terms will be made available online and at reception.

 

Part 3: General Terms

 

1. Governing Law

 

1.1 These terms are governed by the laws of New South Wales, Australia.

 

2. Severability

 

2.1 If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.